As a retailer, our business model is based on four core
activities. Using our unrivalled insight to understand what customers want, we buy products and services from suppliers,
move them through our distribution network and sell them
to customers. Most importantly, our core purpose is at the
heart of these activities. It is by improving these activities
for customers each time they shop with us that we make
what matters better, together.
Across the Group, our customers visit us in store, online, or through a combination of different formats and channels. They come to buy their groceries, clothing, general merchandise and services such as telecoms,
digital entertainment and banking. We are focused on providing customers with the most compelling offer and the best shopping trip. We work with our suppliers to offer an excellent range of products and services. We move the products through our modern and efficient supply chain into our well-located, multi-format store network, ready for customers to shop with us 24 hours a day.
The core activities form a cycle. To keep customers coming back, we are constantly strengthening our operation. This starts with insight. We listen
to customers in a number of ways, including through our monthly Customer Viewpoint surveys in UK stores, in-depth focus groups with our Tesco Families and dedicated Customer Question Time sessions. Combining this feedback with our data, including the unique insight we gain from Clubcard, and acting on it is crucial to our success.