Our approach
Corporate responsibility helps to shape all we do at Tesco.
At the heart of our overall business strategy, as well as our approach to communities and the environment, is our core purpose: ‘to create value for customers to earn their lifetime loyalty’.
Everything we do is rooted in three key values:
- No-one tries harder for customers
- Treat people how we like to be treated
- We use our scale for good
Our Steering Wheel
Our core purpose and values are the foundation of the management tool which drives our day-to-day approach and prioritises the key issues for the business. This is called our Steering Wheel, and consists of five segments - Community, Operations, People, Finance and Customer.
When we talk about community, we mean our customers, our people, our suppliers, our environment and our neighbours. We take our responsibilities to these groups seriously and staff throughout our business work tirelessly to support them.
The Community Segment of our Steering Wheel is one of the key ways in which we communicate, manage and monitor corporate responsibility across our business. It includes the promises that make sure we operate as a responsible business - our five Community Promises.
This Steering Wheel means that looking after communities is not a specialist function: it’s part of everyone’s job.
CR review 2012
Climate change
Retail businesses can play a powerful role in tackling climate change. We are determined not only to play our part, but to play a leading role.
Around the world
Every year we define Community-related projects for each of the markets in which we operate stores, reflecting our Community Promises and local priorities.
