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Key Performance Indicators (KPIs) are an important way to monitor how successful we are in meeting our corporate responsibility targets each year.

We use our balanced scorecard – the Steering Wheel – to manage and measure our business performance. Through its five segments – Community, Operations, People, Finance and Customer – we are able to measure our non-financial performance through our key performance indicators (KPIs) to give us a more balanced view than using financial data alone.

Below, you can see how we have performed against our KPI targets as a Group over time. A more detailed country breakdown can be downloaded on our resources page.

Supplier Viewpoint

Key

  • Tick We met or exceeded our target for the year
  • Cross We missed out on our target for the year
Performance 2008/9 Performance 2009/10 Performance 2010/11 Performance 2011/12 Performance  2012/13 Comment
Supplier Viewpoint: % of scores that are positive to the question 'I am treated with respect' Whilst we are just behind our stretching targets of 60% and 74%, respectively, we
are confident that we have good plans in place to improve our performance in 2013/14 and beyond. We know that we will only succeed if we have strong relationships with our suppliers. We are launching a new Commercial Food Support Office and simplifying our systems to make it easier for suppliers to deal with us. We will work more closely with suppliers to develop joint  business plans and recognise success  through our Supplier Values Awards.

68% NEW (positive scores)

80% Tick(positive scores)

 

82% Tick(positive scores) 74%  Tick 71% Cross
Supplier Viewpoint: response rate of suppliers
37% NEW 51% Tick 54% Cross 56% Cross 58% Cross

Reducing our impact on the environment

Key

  • Tick We met or exceeded our target for the year
  • Cross We missed out on our target for the year
Performance 2008/9 Performance 2009/10 Performance 2010/11 Performance 2011/12 Performance 2012/13 Comment
Reduction in carbon emissions (CO2e) from our stores built before 2006*

7% Tick

Reduction

7.8% Tick

Reduction

7.7% Tick

Reduction

5% Tick

Reduction

4.9%  Tick

Reduction

We reduced the CO2e emissions from our stores built before March 2006 by 4.9% compared to last year, exceeding our target of 3.5%. Our performance was particularly strong in Hungary, Turkey and Ireland. Our continued focus across the Group on reducing refrigerant gas leakage has helped deliver this result.

Last year, this KPI included distribution centres in addition to existing stores. Using this definition, our performance this year is a 4.5% reduction.

Reduction in carbon emissions (CO2e) from new stores built after 2006**

20.5% NEW reduction vs. 2006 Tick(stores and DCs)

Reduction

28.8% Tick(stores and DCs)

Reduction

28.8% Cross(stores and DCs)

Reduction

31% Tick

Reduction

33.4% Tick

Reduction

We have reduced CO2e emissions from new stores built after 2006 by 33.4% compared to our 2006/7 baseline, beating our target of 32%. To achieve this we have continued to roll out energy-efficient technology such as LED lighting and remote control of heating and lighting systems across the Group.
Reduce the amount of carbon (CO2e) emitted in our distribution network to deliver a case of goods

9.2% Cross(UK)

Reduction

vs 2007/8

6.4% Cross

Reduction

vs 2008/9

7.4% Cross

Reduction

vs 2009/10

10% Tick

Reduction

vs 2010/11

0.4% Cross
Increase

Unfortunately, we did not hit our 3% reduction target against a 2011/12 baseline this year. This is due to the growth of our business in developing markets such as Thailand and Turkey where we are opening  new stores further away from our existing distribution centres. This means that our trucks have to take longer trips which has a negative effect on the entire Group position.  However, our F-Plan is helping to minimise the increase and seven out of 11 countries did meet or exceed their individual reduction targets with Malaysia, Poland and the UK performing very well.
  • * Target reported as percentage reduction against previous year
  • ** Target reported as percentage reduction against 2006/7 baseline

Colleagues and customers active

Key

  • Tick We met or exceeded our target for the year
  • Cross We missed out on our target for the year
Performance 2008/9 Performance 2009/10 Performance 2010/11 Performance 2011/12 Performance  2012/13 Comment
Colleagues and customers active with Tesco
4.7m people NEW 6.2m people Tick 7.2m people Tick 8.7m people Tick 9.5m  people Tick We exceeded our 2012/13 target of 9.3 million and helped 9.5 million people get active through our events and partnerships like aerobics in Thailand, Tai Chi in China and Run for Life in Slovakia.

Supporting local communities

Key

  • Tick We met or exceeded our target for the year
  • Cross We missed out on our target for the year
Performance 2008/9 Performance 2009/10 Performance 2010/11 Performance 2011/12 Performance 2012/13 Comment
Staff and customer fundraising
£8.2m Tick £7.4m Tick £10.0m Tick £10.1m Tick £14m Tick Despite the difficult economic times our colleagues and customers demonstrated their community spirit, helping us to beat our target of £13.5 million. The money raised provides support for a large variety of causes, from Cancer Research UK to supporting our new foundation, the Tesco Children’s Foundation, in Poland.
Donate at least 1% of pre-tax profits to charities and good causes
>1% Tick >1% Tick >1% Tick >1% Tick >1% Tick We have donated £78.1 million to charities and good causes this year through direct donations, cause-related marketing, gifts in kind, colleague time and management costs. As a proportion of statutory profit before tax our donations represent 4.0% – an increase on last year’s figures of 1.9% reflecting the decline in profits this year. This equates to 2.2% of underlying profit before tax, similar to 1.9% on the same basis last year. We expect to maintain a broadly similar level of contributions going forward with the percentage proportion returning to our usual historical levels in the coming years. Total cash donations were £22.2 million.

Being a great employer

Key

  • Tick We met or exceeded our target for the year
  • Cross We missed out on our target for the year
Performance 2008/9 Performance 2009/10 Performance 2010/11 Performance 2011/12 Target 2012/13 Comment
Staff being trained for their next job
1 in 30 (UK) 6% Cross 6.2% Cross 5.9% Tick 5.8% Cross Giving our colleagues the opportunity to get on at Tesco is very important to us and we are proud of our commitment to this area. This KPI measures the number of colleagues being trained for their next job through our dedicated ‘Options’ programme and we narrowly missed this year’s increased target of 6% of colleagues. This measure doesn’t include other development activities such as apprenticeships, A-level Entry Programmes and our Advanced Leadership Programme. Including these opportunities, almost 7% of colleagues across the Group benefitted this year. In addition, we have also heavily invested in our colleagues in the UK this year through our ‘Building a Better Tesco’ plan. More than 250,000 colleagues in-store have received customer service training, with additional technical training for 36,000 colleagues.