Performance

Key Performance Indicators (KPIs) are an important way to monitor how successful we are in meeting our corporate responsibility objectives each year.

We set targets for each of our five Community Promises.  Below, you can see how we have performed against our KPI targets as a Group over time. To find out more about how we manage Corporate Responsibility, see Our approach.

For more information on our community related projects and performance at a country level, see around the world.

Buying and selling our products responsibly

Key

  • Tick We met or exceeded our target for the year
  • Cross We missed out on our target for the year
Performance 2008/9 Performance 2009/10 Performance 2010/11 Performance 2011/12 Target 2012/13 Comment
Supplier Viewpoint: % of scores that are positive

68% NEW

80% Tick

 82% Tick NA   Supplier Viewpoint is our independent annual supplier survey. It includes over 50 questions on a range of topics. In previous years we have reported a combined result for all questions. However in 2011/12 we decided to change this measure to positive responses to the question 'I am treated with respect' as this better reflects our Community Promise 'Buying and selling our products responsibly'
Supplier Viewpoint: % of scores that are positive to the question 'I am treated with respect'
NA NA NA 74% Tick 74% This year we exceeded our target of 70% positive responses to the question 'I am treated with respect'.
Supplier Viewpoint: response rate of suppliers
37% NEW 51% Tick 54% Cross 56% Cross 60% Although we improved from 2010/11, we missed our target of 60%. It’s incredibly important to us that as many of our suppliers as possible respond to this survey and so this will be an area of focus for the coming year.

 

Caring for the environment

Key

  • Tick We met or exceeded our target for the year
  • Cross We missed out on our target for the year
Performance 2008/9 Performance 2009/10 Performance 2010/11 Performance 2011/12 Target 2012/13 Comment
Reduce CO2e emissions from our stores and distribution centres built before March 2006. Annual target reported as percentage reduction against previous year
7% Tick 7.8% Tick 7.7% Tick 5% Tick

3.5%  (Stores built before March 2006)

 We met our target of 5% this year. Our performance was particularly strong in the UK, and in the Republic of Ireland where maintenance work reduced refrigerant gas leakage by 28%.
Reduce CO2e emissions from new stores built after 2006. Annual target reported as a percentage reduction against baseline

20.5% NEW reduction vs. 2006 Tick(stores and DCs)

 28.8% Tick(stores and DCs) 28.8% Cross(stores and DCs) 31% Tick 32% We exceeded our target of 29% by rolling out more energy efficient equipment in our new stores across the Group, and working hard to reduce refrigerant gas leakage. We also opened new zero-carbon stores in Thailand and the Republic of Ireland.
Reduce the amount of CO2 emitted in our distribution network to deliver a case of goods. Annual target reported as percentage reduction against previous year
9.2% Cross(UK) 6.4% Cross 7.4% Cross 10% Tick 3% We met our 10% target despite the growth of our business in developing markets such as China, where we are building the distribution system from scratch, and the impact of the floods in Thailand, which meant that our trucks had to take longer trips at lower capacity. The UK, Malaysia and South Korea performed particularly well.

 

Providing customers with healthy choices

Key

  • Tick We met or exceeded our target for the year
  • Cross We missed out on our target for the year
Performance 2008/9 Performance 2009/10 Performance 2010/11 Performance 2011/12 Target 2012/13 Comment
Staff and customers active with Tesco
4.7m people NEW 6.2m people Tick 7.2m people Tick 8.7m people Tick 9.3m people We exceeded our target of getting seven million people active. In Thailand over five million people took part in events like our aerobics programme. In the UK we helped to get 2.9 million people active with strong participation in the Tesco Great School Run and FA Tesco Skills.

 

Actively supporting local communities

Key

  • Tick We met or exceeded our target for the year
  • Cross We missed out on our target for the year
Performance 2008/9 Performance 2009/10 Performance 2010/11 Performance 2011/12 Target 2012/13 Comment
Staff and customer fundraising
£8.2m Tick £7.4m Tick £10.0m Tick £10.1m Tick £13.5m Even in these difficult economic times our staff and customers showed their strong community spirit raising £10.1 million, beating our target by £2.6 million. These funds provide support to people who need it around the world.
Donate at least 1% of pre-tax profits to charities and good causes
1.9% Tick 1.94% Tick 1.8% Tick 1.9% Tick 1% We exceeded our target of 1%, donating over £74.5 million to charities and good causes through direct donations, gifts in kind, staff time and management costs.

 

Creating good jobs and careers

Key

  • Tick We met or exceeded our target for the year
  • Cross We missed out on our target for the year
Performance 2008/9 Performance 2009/10 Performance 2010/11 Performance 2011/12 Target 2012/13 Comment
Staff being trained for their next job
1 in 30 (UK) 6% Cross 6.2% Cross 5.9% Tick 6% Training and development is really important to us. Our tailor-made Options Programme combines leadership, general and operational skills training through ‘on and off’ the job experiences. This year we exceeded our target of 5.6% of staff being trained for their next job.

 

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