Helping our clothing suppliers respond to Covid-19

James Goodman
International Sourcing Director

Throughout the Covid-19 crisis we’ve provided you with updates on how we’re ensuring the safety of our customers and colleagues, and how we continue to support communities, partners and suppliers in every country where we operate. With this in mind I wanted to provide an update on the help we’re providing our clothing suppliers.

We source our clothing from a number of countries including Bangladesh, India, Sri Lanka and Turkey, and we know the Covid-19 crisis has proved to be an extremely difficult time for many of our suppliers.

As soon as it became clear the pandemic would affect things like clothing orders and our suppliers’ ability to operate their businesses, we committed to paying for every clothing order that had been completed or is in production. This has been the case from the start of the Covid-19 crisis.

We have seen reports that some clothing manufacturers have cancelled orders with suppliers. I’d like to stress we have not cancelled any orders with our suppliers and any claims we have done are completely wrong.

In order to provide our suppliers with certainty and the confidence to invest, we will not be making any changes to our current payment terms. We are also working with suppliers to use fabric they had already bought in anticipation of future orders.

We continue to work closely with our suppliers and industry bodies in the countries where we source from including the Bangladesh Garment Manufacturers and Exporters Association (BGMEA), and the ACT group (Action, Collaboration, Transformation) to ensure our suppliers are able to work with us now and in the future, and ensure their workers are supported as best as possible during this difficult time.

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