Helping the communities we serve
Food for everyone
- Our stock levels are improving every day but to ensure people continue to have access to everyday essentials, we have a storewide restriction of 3 items per customer on every product line.
- We are focusing on simple pricing for single products and have removed multi-buy promotions. Easter eggs are one exception – there are plenty to go around and we’ll continue with our promotions as normal.
- To be able to ensure our stores are clean, that we can replenish stock, and allow our colleagues to rest, we have changed our trading hours with all stores closing at 10pm.
- We have extended our special hour in stores for NHS staff as a thank you for all they are doing. The NHS hours are on Tuesdays and Thursday from 9am -10am in all large stores. Also on Sundays, they can continue to browse our large stores and select their shopping, an hour before the checkouts open. All we ask is that they bring a form of ID with them to store, such as an NHS staff card.
- To ensure our more vulnerable and elderly customers can shop for what they need in our large stores, we have prioritised one hour every Monday, Wednesday and Friday morning between 9-10am for these customers. This does not include Express stores. We ask that other customers give priority to our elderly and vulnerable customers at this time.
- In order to allow Tesco colleagues to focus on stocking shelves, helping to provide the essential groceries you are looking for and to avoid waste, we are temporarily closing all meat, fish, deli counters and salad bars.
- All colleagues who normally work in our cafes have been redeployed in store.
- We are hiring an additional 20,000 temporary workers to support our colleagues on the shop floor and help to stock shelves.
- We have asked our office colleagues to volunteer for shifts in stores where they can.
- We are encouraging other customers to shop in store rather than online where possible, to help free up online slots.
- We are also working closely with our supplier partners, to ensure our customers can get what they need, and to support our suppliers’ businesses. For example:
- We have simplified our range to get more of the most popular products on shelves. We have worked with all of our toilet paper suppliers to simplify our range from 33 products down to 10. We know that customers want mostly two and four pints of milk, so we’re creating capacity by removing single pints for a while.
- We recognise this is a particularly challenging time for our smaller suppliers and have therefore shortened their payment terms from 14 days to 5 days. We expect this change to remain in place for three months.
Safety for everyone
- We introduced social distancing measures in stores and we filmed a new ad with Tesco colleagues summarising them. The new measure include:
- Floor markings in our car parks will help you to maintain safe distances when queuing.
- Where necessary, we will limit the flow of people coming into our stores to ensure they don’t get too congested.
- Hand sanitisers are being placed around our stores for customers and colleagues to use, as well as extra cleaning products to wipe down your trolley or basket.
- In some stores, we will introduce directional floor markings and new signage, to create a safe flow around the store.
- New floor markings will help you to keep a safe distance from others while waiting to pay.
- We are installing protective screens at our checkouts.
- Where possible, we will create separate entrances and exits to our stores, so that it’s easier to keep a safe distance from other shoppers.
- We are inviting customers that can, to pay at the checkout by card. This will make transactions swifter and help to reduce cash handling.
- We have strict hygiene routines in stores, with regular and thorough cleans every day.
- We have temporarily withdrawn our Free Fruit for Kids to minimise the risk of cross contamination and help protect our customers.
- We have good supplies of soap and have agreed with our cleaning colleagues to check this every hour, in addition to enhanced cleaning of any areas that see higher footfall.
- Our colleagues that can work from home, are doing so. However, this is not an option for many of our colleagues and so we ask customers to be respectful and patient. Our colleagues are working round the clock and also naturally have worries about their own families.
- We have introduced provisions to minimise close contact between distribution colleagues and supplier drivers and provided hand-washing facilities across all our distribution centres.
- We ask our online customers to let us know if they are vulnerable or self-isolating in the delivery instructions section of their order. Our drivers will minimise contact with customers as much as possible, by delivering orders in bags to the front door but not entering the house.
- We want to help as many people as possible who truly need our delivery service, and so we have deliberately not restricted new online customers. However, we are asking customers to please ‘think before you click’ and shop in store, if you can do so safely.
- We have expanded our Home Delivery and Click & Collect capacity from 660,000 slots to around 780,000 delivery slots, and plan to increase this by another 100,000 in the coming weeks.
- To help us pick more orders, stores with an online grocery operation will open their doors a little later – from 8am.
- The Government has asked our industry to help people that they have identified as particularly vulnerable and who don’t have their own support network. We have committed to prioritise this group and will be in touch with them by email.
Supporting our colleagues
- More than 35,000 new colleagues have joined Tesco in the 10 days to 31 March, including pickers and drivers.
- As a thank you for going above and beyond, Tesco will pay a 10% bonus on the hourly rate for hours worked to colleagues across its stores, distribution centres and customer engagement centres.
- Colleagues who are over 70, vulnerable or pregnant, will not be required to attend work for the next 12 weeks. This absence from work will be fully paid, with two of the 12 weeks coded as holiday.
- Colleagues who are self-isolating will be paid in full for the period of isolation
- Colleagues who become ill with COVID-19 will be paid from the first day of absence, regardless of their sick entitlement or waiting days.
- We have a range of policies in place to support parents during the school closures, including a new school closure leave policy. We always encourage any colleague who needs help to ask for it.
- We always encourage any colleague who needs help to ask for it. Our line managers are receiving regular updates to ensure they have all the latest information and resources available.
Supporting our communities
- Some of the community organisations that we work with are really under pressure at the moment, and so we have tried to identify the best ways to help and announced a £30 million package of support:
- We donate £3million of food every month, through our Community Food Connection scheme and distribution centres. On top of that, we will now provide £15million of food (ambient and fresh) to FareShare and the Trussell Trust over the next 12 weeks – food they need for distribution to community groups and food banks. In addition, we’ll donate £1m between the two organisations to support their continuing operations
- We will focus £2m of funding from our Bags of Help community donation scheme to charities that are helping the most vulnerable
- Building on our existing partnership with the British Red Cross, we are donating £2m to help them with the extra costs they face in supporting people in need
- Our stores have access to over £1m of funding so they can support causes in their local neighbourhood