A message to our customers from Jason Tarry, UK CEO - 2 October
27 November 2020
To help protect our customers and colleagues, we have introduced some new measures in line with current government guidance, and also made sure the safety measures we introduced at the start of the pandemic remain in place.
Food for all
- We have good stock levels, so please shop as you normally would so that everyone is able to get what they need. We may apply buying limits to some essential products to help with that too.
- Since the start of the pandemic, we have more than doubled the number of home delivery and Click+Collect slots to 1.5 million each week. This is to help anyone who is unable to shop in-store – especially our most vulnerable customers – to access our online service. Last week, we delivered more orders than ever before, and we will continue to increase the number of online slots available.
- There is still high demand for our online service, and we would encourage people who are able to shop in-store to do so, where we have a number of safety measures in place.
- To help more people shop in-store at times that are quieter or more convenient, we have extended the opening hours in many of our shops, although the majority remain closed overnight. To find the latest opening hours for your local store, please visit our store locator.
Safety for everyone
- In our larger stores, we now have colleagues at the entrances to help everyone follow the safety measures we have in place, and to answer any questions.
- Over the coming weeks, you will also start to see a simple ‘traffic light’ system at the entrances of some of our larger stores, to help us manage the flow in and out.
- Hand sanitiser and cleaning stations are available around our stores, and we continue to have social distancing guidelines and signage in place.
- When you visit our stores, please follow the legal guidance on wearing a face covering. If you forget to bring one, we have packs available to buy at the front of our stores, which you can open immediately and pay for with your shopping later. As a reminder, the police are able to issue fines for not wearing a face covering, unless you are exempt.
Supporting our colleagues
- As we have throughout the pandemic, we continue to support our colleagues with paid absence if they are affected by COVID-19 or need to self-isolate.
- We’ve provided all of our store colleagues with face coverings, and added protective screens at our checkouts, to help protect them and you.
- In August, we announced that we are creating 16,000 new permanent roles to help us meet the demand for online orders, with most of these positions recruited from temporary colleagues who joined us during the pandemic.
- To ensure that we are looking after our colleagues, we have arranged free access to two mental wellbeing tools, Headspace and SilverCloud, to all of our 300,000 colleagues across the UK.
Supporting our communities
- Our customers and colleagues raised nearly £1.5m through our latest health fundraising event, supporting the vital work of our charity partners: Diabetes UK, the British Heart Foundation and Cancer Research UK. We are so grateful for your generosity and I’m delighted that Tesco will match every penny raised, meaning these charities will receive a total of £3m.
- Over the last six months, our Bags of Help community grants scheme has awarded £4m to over 8,000 groups that are supporting communities affected by COVID-19. The latest round of grants opens for applications this week, offering funding of £1,000 for 2,000 projects that are focused on supporting young people
- We have expanded our food donation programme during the pandemic, donating £3m of food every month, and launching a new partnership with Olio to help redistribute even more food and cut down on waste.
- If you would like to support our charity partners but are unable to visit a store, you can now turn your Clubcard vouchers into donations online.
We continue to prioritise making our stores as safe as we can, and we are continually looking at new ways to do so – as well as monitoring government guidance to make sure we respond to any changes straightaway. We are very grateful to you, our customers, for continuing to follow the guidelines that help to protect us all.
Tesco UK & Ireland CEO