Tesco cars launch puts customers in the driving seat

3 Apr 2011

Direct access to savings on thousands of nearly new and used cars … with 2,000 Tesco Clubcard Points

Direct access to savings on thousands of nearly new and used cars … with 2,000 Tesco Clubcard Points

It may be the hard sell, the haggling or just the hassle of finding a trustworthy used-car dealer – but tens of thousands of consumers complain to watchdog Consumer Direct every year about the service they get in the traditional motor market.

Tesco has analysed the top gripes in the sector – which is worth £24bn each year in the UK - and is confident that its latest offer for customers will provide consumers with a genuinely improved experience at www.TescoCars.com.

Andrew Higginson, CEO of Retailing Services at Tesco, said:

“Trust, value and service are at the heart of the Tesco Cars experience. We are offering a wide choice of the most popular models– from small hatchbacks to executive saloons to family-sized MPVs. Each and every vehicle will have passed a 167-point RAC inspection.

“By supplying directly to customers, there is no middle man, no expensive showroom and no salespeople on commission. Buyers can be sure they are getting the best value out there – and we will say ‘thank you’ with 2,000 Clubcard points.

“As well as offering great service and value, customers really can enjoy the most convenient car-buying experience in the sector. There’s no pressure, no hard sell. You can select and buy your car from the comfort of your own home and, just like your weekly shop, we will even deliver it to your front door.”

TescoCars.com will supply direct to customers using a bespoke web-based service with the following features:

  • Thousands of quality-checked, used cars at competitive prices with dedicated customer service support
  • The buying process is convenient, easy and safe. Our detailed search facility allows customers to quickly locate a car to fit their budget, space or performance preferences
  • All vehicles have undergone independent inspections by the RAC and by HPI Check (please see notes below) – so customers can be sure that the car is mechanically and legally sound.
  • The website shows customers a selection of images of each vehicle as well as a video of an RAC road test
  • Cars can be delivered to the buyer’s home address or collected from a national handover centre
  • Buyers will have access to a range of Tesco financial products including loans, insurance and breakdown cover. There is of course no pressure to choose Tesco.

Each vehicle must meet the Tesco Cars Standard. This means it must pass a 167-point independent RAC PLUS inspection including a ramp inspection and road test. Cars will have a clear HPI history check. Typically most cars will also have a service history. Each vehicle carries an RAC platinum warranty, free for the first month.

TescoCars.com offers dedicated after-sales support from a nationwide network of over 1,000 independent garages. These will offer servicing and vehicle repairs up to 30% cheaper than franchise dealers.

Sir Trevor Chinn, Chairman of Tesco Cars, added: ‘Consumers want to know they can trust the information supplied about a used car, that they are getting value for money and good customer service. Importantly they also want to be able to take their time to make the right purchase for them. We are delivering a positive new experience for today’s car buyer.

– ENDS –

Notes to Editors

About TescoCars.com

  • Tesco Cars’ vehicles are sourced from reputable lease and fleet suppliers, have typically had one previous owner and are sourced from retail and business stock.
  • The RAC provides an independent appraisal of all vehicles. They hold an agreement with Tesco Cars to act as a third party supplier.
  • Tesco Cars will advertise up to 3,000 cars every week with fresh stock added to the website daily. A wide range of models – between six months and three years old – includes family-sized MPVs, fuel-efficient city cars and executive saloons.
  • Vehicles are sold as ‘Buy It Now’ (available immediately) or ‘Pre-order’ (about to be returned to the vendor by the current user and typically available a month after the point of reservation). Customers reserve their chosen car with a £99 handling fee, fully-refundable if they choose not to proceed with the purchase.
  • Buyers are allotted their own, named adviser who can help answer questions and make sure the buyer is happy with their new purchase.
  • Tesco Cars will deliver cars to the buyer’s front door with a seven day, no-quibble, money-back-guarantee if they are unhappy with the car. All cars come with a FREE one month RAC Platinum warranty.
  • An independent HPI history check, available for customers to view online, is provided for all Tesco Cars stock. This ensures the vehicle has not been stolen or written-off in a traffic incident, and also that the car is correctly identified with matching VIN and chassis numbers.
  • A range of Tesco Financial services including vehicle insurance will be offered at the point of sale and as an additional bonus, buyers will receive 2,000 Clubcard points for each car purchase.
  • For more information and a comprehensive FAQ section, visit: www.tescocars.com

About National Service Network

  • National Service Network is part of the Innovation Group PLC, Tesco Cars customers will have access through an arrangement with them to a network of 1,000 independent garages across the UK, providing all aspects of car servicing from MOTs to repairs.

For further media enquiries please contact David Nieberg in the Tesco Press Office tel: 01992 644 645 or 01992 644 733 out of hours (option 2)

Tesco Corporate & Legal Affairs, New Tesco House, Delamare Road, Cheshunt, Herts, EN8 9SL