Tesco's grocery home delivery service starts in Shetland

29 May 2014

Tesco reached a major milestone in the history of its online grocery home delivery service this week by taking shopping ordered on the net to customers in Shetland for the first time.

  • Customers welcome savings in time and petrol
  • New service creates 30 new jobs
  • Click & Collect to launch on June 4

Tesco reached a major milestone in the history of its online grocery home delivery service this week by taking shopping ordered on the net to customers in Shetland for the first time.

The new service is operated out of Tesco’s store in Lerwick which has recently been especially extended.

The first customer to receive their shopping straight to their door, delivered by one of three new specially adapted Mercedes vans was Alison Smedley of Hillswick.

Alison said:

“When I found out online grocery home delivery was coming to Shetland, I was very excited as I realised how much time and money I would save. I think it’s a fantastic service

“Driving to Lerwick and back takes me at least two hours and I end up having to spend the day in town, I’m also saving  on the petrol it takes to make the trip.

“It’s brilliant timing for me as I have a new baby on the way in the next few weeks. “

The new service gives me the opportunity to spend more time with  my family to do the things we enjoy doing together.”

Another customer, Kelly Tait from Clousta said:

“I’m delighted, it’s given me more time to be a mammy. There’s nothing worse than dragging bairns around Tesco. This will save me time and money and I can get what I need. The guys who delivered were super. I can’t fault it.”

Shetland’s Grocery Home Delivery and  Click &Collect (which starts on June 4) are also great news as 30 full and part-time positions have been created as part of the scheme.  Alan Woodworth, one of the new Customer Delivery Assistants said:

“ It’s going really well so far and our customers seem very pleased with the new service we’re providing. I’ve managed to have a bit of a laugh and there have been lots of “thank-yous” between customers and colleagues.  I’m enjoying going out and about around Shetland”

Lerwick Tesco store manager Paul Clelland accompanied the first deliveries. He said:

“The feedback from customers has been amazing – we know that this service has been hugely anticipated and that’s why I’m so pleased that it has got underway.

“Getting to speak to our first customers on the doorstep has been a  wonderful experience. You realise what it means to them and we’re glad to be making things that little bit easier.”

“We’re also really pleased to welcome new colleagues to our  team. Having completed their training, our drivers are keen to get out into the community to deliver customers’ shopping and to start making things just that bit more convenient for them.”

Background

To find out more and book a grocery delivery slot go to Tesco.com.

You can see pictures from our first deliveries at facebook.com/TescoLerwick.

Slots for delivery in Lerwick, Scalloway, Burra and the South Mainland are available seven days a week, North Mainland and Muckle Roe 4 days a week, and the West and Central Mainland four days a week.

The vans will travel from our store in Lerwick as far as Sandvoe and Isbister in the north, to Virkie and Sumburgh in the south, and to Walls and Sandness in the west. The service is expected to be extended later this year to include deliveries to the outer isles.

For more information please contact Richard Holligan on:
07834 620767

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