Tesco announces changes to improve the shopping trip in Express stores

27 Feb 2017

Tesco has announced changes to the way it runs its Express convenience stores, as it continues to improve the shopping trip for its customers and simplify its business. The changes follow a successful trial in a number of its Express stores and will increase the overall number of colleagues serving customers. The changes focus on the creation of 3300 new Shift Leader roles, while Deputy Manager positions will no longer form part of the structure.

The new structure is part of a wider programme of transformation to meet customer needs, which has been taking place over the last two years, to ensure Tesco is set up to compete in a rapidly changing retail sector now and into the future.

Tracey Clements, Managing Director of Convenience at Tesco said:

“To help improve our service to customers in our Express stores we are aiming to have more of our colleagues on the shop floor, more often. To help achieve this we are creating more than 3,300 Shift Leader roles which, in turn, means we will no longer have Deputy Managers.  We appreciate that these changes will impact our Deputy Manager colleagues, and will do everything we can to support them throughout this period.”

This week, approximately 1,700 Deputy Managers will begin consultation and will be offered new Shift Leader positions or alternative roles in other Tesco stores.

Notes to editors

  • Tesco currently operates over 1,800 Express stores across the UK.
  • The changes will result in a net increase of around 1,500 roles.