Frequently asked questions

Little Helps Plan

Why does sustainability matter to Tesco?
Our business relies on productive economies, thriving communities and a healthy planet and we have a responsibility to make a positive contribution. The world around us continues to change at tremendous speed. Global population growth, technology advancements, climate change and natural resource depletion are all issues that are shaping our business – from farm to fork – and we know that to be successful, we must lead transformative change.

How have you determined which topics to focus your Little Helps Plan on?
Every year we ask our stakeholders and colleagues about the key issues they really care about. This process – a materiality review - helps us identify and prioritise our most material issues and ensures that we are constantly working towards the right goals in a fast-changing world.

How does the Little Helps Plan contribute towards the Sustainable Development Goals (SDGs)?
The Little Helps Plan contributes in different ways and to different degrees to all the SDGs. We have identified which goals are particularly relevant to us: where expectations, risks and opportunities for Tesco are greatest, and where we can make the most significant contribution. As signatories to the UN Global Compact, we report our progress against the SDGs here 

How is the Little Helps Plan governed?
Our Chief Executive Officer and senior executives all champion our Little Helps Plan and ensure that business decisions and strategic planning take due consideration of environmental and social issues. Our Corporate Responsibility Committee is collectively responsible for ensuring the Board devotes sufficient focus on sustainability issues in such a way as to build trust and confidence in Tesco.

Colleague health, safety and wellbeing

How does Tesco support colleague wellbeing and mental health?
We are committed to helping our colleagues be at their best, both physically and mentally. Beyond safety, we recognise the role we have in supporting our colleagues’ health and wellbeing and are committed to making Tesco a healthier place to work.

We recognise the impact COVID-19 has had on our colleagues across the business and have increased our support for colleagues’ mental wellbeing. In April 2020 we provided free access to Headspace and SilverCloud to colleagues and their families to improve health and happiness. We have extended the free Headspace access for another 12 months. In addition to the wellbeing support tools and guidance, we’ve also enhanced our Employee Assistance Programme services for colleagues and their immediate family. New services available include structured counselling, life coaching and bereavement counselling.

How does Tesco ensure a safe working environment for colleagues?
Our priority throughout the COVID-19 pandemic has been ensuring the safety and wellbeing of all our colleagues and customers and maintaining a COVID-19 secure environment at all our sites.

We have detailed risk assessments in place for all our workplaces, including all the activities which take place on these sites. These risk assessments are subject to continuous weekly review, including consultation with our recognised trade unions, to ensure they reflect the latest Government guidance; the ongoing findings from our audit and assurance activities; and feedback from our colleagues. These are published online for all our colleagues and customers to view.

Based on these risk assessments, we have invested heavily in a comprehensive range of measures and controls across our business to ensure a COVID-19 secure environment.

These include comprehensive cleaning and hygiene regimes; safe capacity limits on the number of customers in all stores, supported by a ‘traffic light’ system in all our large stores and our busiest Express stores; comprehensive social distancing measures and signage; sanitising stations throughout the store; protective screens around all checkouts; and providing face coverings and other protective equipment for our colleagues.

For more information please visit our Health, safety and wellbeing factsheet and website pages.

Diversity and Inclusion

What is Tesco doing to ensure its workforce is diverse at all levels?
We collaborate with a number of external organisations to support us in our diversity and inclusion strategy and related programmes, including: Business in the Community, Business Disability Forum, Investing in Ethnicity and Stonewall. Our strategy is formed of the following key pillars: ​

  • Lead and role model inclusion: We are committed to building an inclusive workplace with a sense of belonging, led by inclusive leaders who value diverse talent in their teams.
  • Embed inclusion in everything we do: It is essential that our colleagues always feel welcome and we are continually reviewing and updating our policies and processes to ensure inclusion is embedded in everything we do.
  • Listen, learn, act: Our listen, learn and act strategy helps us to recognise, celebrate and value our differences. We create opportunities for colleagues to share their views on diversity and inclusion topics, raise awareness through a suite of learning tools and take action within our communities to support diverse talent.

Tesco is a signatory to the Race at Work Charter, as a result when will you publish ethnicity data?
We have plans in place to deliver against the Race at Work Charter and the five calls to action and we are proud to hold Race Champion status with Business in the Community.

In 2020, we launched our #thisisme campaign, which asked all of our colleagues to voluntarily disclose their diversity data. We are monitoring progress of the campaign and when a suitable quantity of data is collected, we can share more information on the diversity of our workforce.

How is Tesco supporting the development of women and what percentage of management positions are filled by women?
We want everyone to feel welcome at Tesco and we aim to ensure colleagues are supported throughout their career.

Developing female talent is a priority and internally we have been running career accelerator programmes for talented women across our business with an intersectional approach, giving them the tools and confidence to drive their careers.  

To help us build a more inclusive business, we are continuing to take action by addressing three key areas: Support and attract talented women, equip and empower our leaders, sustain an inclusive culture.

In 2020/21, 33% of management positions (Directors and managers) were filled by women.

To read more about how we are supporting women at Tesco please see our gender pay report

Human Rights

What is Tesco’s strategy to addressing human rights issues?
We are committed to upholding the highest standards of human rights to ensure that everyone who works with or for us is treated with dignity and respect, always. We have a robust ethical audit programme for primary sites in high-risk countries and audit end-to-end high-risk sites in our fresh produce supply chains. However, to truly address labour rights issues, we need to tackle the root causes. To this end, our human rights strategy focuses on four thematic areas; sustainable livelihoods, forced labour, worker representation and gender equality. We recognise that we can’t tackle these systemic issues on our own. We therefore seek to work collaboratively with others where possible, engaging with different stakeholders to enable progress to be made.

Why have you chosen the four themes that make up the human rights strategy?
The four themes of our strategy are based on the highest risk concerns in our supply chains and where we believe we can have the greatest impact. Across the four themes we take a pragmatic and consistent approach to addressing the root cause of labour rights issues:

Sustainable livelihoods: working with suppliers, trade unions and NGOs to identify living wage and income benchmarks, highlight gaps and act at a local and global level.
Forced labour: supporting initiatives that combat forced labour around the world and ensure that workers who migrate to find work are not vulnerable to exploitation.
Worker representation: ensuring regular dialogue is promoted between trade unions, suppliers, industry organisations, certification & audit companies, and governments to champion workers’ rights.
Gender equality: Promoting women in leadership positions, equal rights and female representation – particularly in regions that lack equality in law.

What is Tesco doing to ensure workers in your supply chain are paid a living wage?
We aim to ensure that everyone is paid in accordance with their contracts of employment, for all hours they work, that the wages are legally compliant and that there are no unfair deductions.

Going even further beyond compliance, we have developed the Sustainable Livelihoods Strategy. It recognises that, in some supply chains, wages and incomes are too low. The strategy demonstrates our commitment to supporting workers and small-scale farmers in our supply chains, helping to increase their resilience and prosperity. 

In priority supply chains we are taking steps to understand living wage and income gaps, review our purchasing practices and work with stakeholders collaboratively to explore solutions at an industry level.

A key part of our Sustainable Livelihoods strategy is the recognition that greater progress can be realised through industry participation and alignment. We often only represent a small proportion of our suppliers’ total production. Without industry wide efforts and more retailers/buyers making living wage commitments, producers cannot increase wages accordingly. As a member of several multi-stakeholder and collaborative initiatives such as Ethical Tea Partnership, Retailer Cocoa Collaboration, World Banana Forum and the ACT agreement on garments, textile and footwear we can leverage collaboration to tackle living wage barriers in our supply chain.

How does Tesco ensure good labour and human rights practices are upheld within its supply chain?
Our due diligence process helps to ensure that we are identifying and then focusing our resource in areas of highest risk, wherever this is in the supply chain. Our process was developed through consultation with multiple internal and external stakeholders including industry bodies, Governmental bodies, and civil society groups. The framework focuses on risk assessment, prioritisation, processes to manage risks, remediation and learning strategies to help incorporate new information with a continuous learning approach.

What is the definition of a tier 1 supply chain?
Our tier 1 is defined as a primary site supplier, or a supplier who directly supplies our food and non-food straight to the Tesco business. This may be in the form of fresh produce or a finished garment.  

How has Tesco supported suppliers during the pandemic?
The COVID-19 pandemic has impacted our suppliers in many ways, giving rise to new human rights risks and further exacerbating poverty-related issues. In particular, the pandemic hit clothing suppliers particularly hard and from the very beginning of the crisis, we committed to paying for every clothing order that had been completed or was in production. We also focused on ensuring garment workers were paid correctly and that health and safety measures and personal protective equipment were in place for workers.

For more information about our help to suppliers during the COVID-19 crisis please read

 How does the Tesco ethical audit programme work?
Our ethical auditing is predominantly focused on tier 1 suppliers. Sites in high-risk countries must have an audit before supply and then on an annual basis. We also audit beyond tier 1 in produce and protein supply chains. Most ethical audits are conducted in accordance with SEDEX Members Ethical Trade Audit (SMETA) guidelines by an independent auditor who has been approved by Tesco. The size, composition of the team and duration of the audit are tailored to the site and the main languages spoken. We usually operate ‘semi-announced’ audits, a process where suppliers are given a one-month window during which the audit will take place as opposed to an exact date. During the closing meeting for all audits, all non-compliances are discussed, and a Corrective Action Plan Report agreed between the supplier and the auditor. Any attempt to interfere with the course of the audit through fraud, coercion, deception, or interference is treated as a critical non-compliance. Following the audit, the supplier is responsible for completing all corrective actions within agreed timescales, and for obtaining verification of closure from the independent auditors. Although we have a ‘zero tolerance’ approach to critical breaches of the ETI Base Code, it is important to note that we do not abandon suppliers facing such problems. Our first aim is to ensure the issues are remediated and practices put in place to avoid recurrence. On the rare occasions that we do not believe the supplier is committed to remediation, we will then seek to exit in a responsible manner.

Has Tesco uncovered any instances of modern slavery in its operations or supply chain?
We have investigated a number of potential indicators of modern slavery within our own operations and supply chains in 2020/21. These investigations did not find any cases that would be classified as modern slavery; however they did find a number of labour abuses which we then acted to remediate.

Further information is available in our Modern Slavery Statement.

Climate Change

How has COVID-19 impacted Tesco’s climate change ambitions?
We remain committed to our ambition to become a net zero business. Our business has adapted rapidly during the pandemic in order to protect and serve our customers, including growing our online business. Despite the COVID-19 challenges, our emissions during 2020/21 continued to reduce and we achieved 54% reduction across the Group vs our 2015/16 baseline.

What are Tesco’s plans for setting a Scope 3 target?
A large proportion of our overall footprint lies within our supply chain, our Scope 3 emissions. We have set science-based targets for manufacturing and agricultural supply chains and have made progress against our first milestone: achieving our 2025 target of 20% reduction in manufacturing emissions five years early. Now, as we challenge ourselves to develop more stretching Scope 3 plans, we are currently reviewing the breadth and ambition to ensure we maximise our potential to influence change across our supply chain.

Tesco has rolled out electric delivery vans in London, when do you expect to release more electric vans across the Tesco delivery business?
As members of the Clean Van Commitment and EV100, we have committed to switch our whole fleet of home delivery vans in the UK to electric by 2028.

Why does Tesco provide customers with free electric car charging facilities?
We recognise climate change is one of the biggest issues facing the world. To tackle climate change, we need collective change. We know that electric vehicles are fast becoming a popular choice in the UK and we want to help our customers cut their transport emissions. In partnership with Volkswagen and Pod Point, we are installing free charging points at 600 stores.

Tackling Deforestation

Does Tesco source meat from Brazil?
No – we were the first major UK retailer to stop sourcing meat from Brazil due to concerns about deforestation. Our fresh beef comes from the UK and Ireland.

What is Tesco doing to avoid sourcing soy from deforestation areas?
Soy is a key ingredient in animal feed. We know it still presents a challenge to forest ecosystems and we have strengthened our soy commitment to ensure that by 2025 we will source only from whole areas and regions verified as deforestation-free. Today, 100% of our whole animal protein products in the UK use sustainably certified soy.

Why does Tesco use soy?
Soy is an important ingredient in animal feed due to its high protein content. At the same time however, we know that if we continue to rely on soy protein alone to feed the animals we eat, damage to precious natural rainforest habitats may continue. This is why we must explore new innovative alternatives to provide animals with the protein content they need.

For more information about our animal feed innovations please read  

Will Tesco stop buying meat from JBS, Moy Park and Tulip?
We do not source meat from JBS, but we do source meat from two companies JBS recently acquired – Moy Park and Tulip.

These suppliers have been our longstanding partners for over 40 years and both meet our standards and are on track to meet our commitment under our UK zero deforestation soy transition plan. 

However, we are pressing their owners, JBS, to make improvements across the whole of the company. These asks include:

  • That they set out a credible roadmap by early 2021 for the roll-out of their Green Platform, announced on 23September 2020, with annual progress independently verified as on-track by a credible third party.
  • That the expansion of the JBS Green Platform in Phase 3 also includes other key biomes other than the Amazon, such as the Pantanal Wetlands and Cerrado region.
  • That JBS confirms its commitment on zero deforestation cattle covers indirect suppliers at all stages.
  • That they publicly support the Amazon Soy Moratorium which limits soy production to existing agricultural land, condemn illegal forest fires, and that their support for indigenous land rights is enshrined within the JBS Responsible Procurement Policy.

We will continue to review their progress on an annual basis.

Is Tesco going to set a meat reduction target?
While 74% of UK shoppers don’t want supermarkets to remove meat and we will always respect their choices, we recognise the need to reduce meat and dairy consumption. That’s why we are the only major supermarket to have publicly called for the need for a reduction in meat consumption.

Since 2018, we’ve been working hard with suppliers to drive plant-based innovation and choice, leading to increases in our meat alternative vegan protein products.

In September 2020, we also became the first UK retailer to commit to a public set of targets around this, including a commitment to increase sales of plant-based alternatives by 300% by 2025 from a 2018 baseline and to publish sales of plant-based proteins as a percentage of overall protein sales every year. Reducing meat and dairy consumption needs to be a wider societal effort and we hope these new commitments and transparency will encourage the whole of the food industry to make similar commitments.

Further information on these commitments and our progress against them is available in our healthy, sustainable diets factsheet

What is Tesco doing to encourage a more plant-based diet?
A. Alongside our commitment to grow plant-based meat alternative sales by 300% by 2025, we have over 350 plant-based meat alternatives on our shelves, a 167% increase since 2018. We continue to increase the proportion of lines that are plant-based and we are continuing to invest in plant-based innovation, bringing brands into our incubator programme and enabling them to benefit from a full year of support from Tesco’s Product team.

Marine

What is Tesco’s strategy for sustainably sourcing both farmed and wild seafood?
We are committed to sustainably sourcing all our wild fish and we work with our suppliers to participate in fishery improvement projects. We use certification schemes like the Marine Stewardship Council (MSC) in support of sustainable fishing practices and we advocate for better management of marine resources through partnerships and industry working groups such as the North Atlantic Pelagics Advocacy (NAPA) group and the Global Tuna Alliance (TGA). More information is available in our Marine factsheet.

Why has the percentage of wild seafood certified by Marine Stewardship Council (MSC) reduced?
All seafood we source must meet the Tesco Marine Sustainability Requirement. In 2020/21, 63% of our wild fish was MSC certified. This is a reduction on previous year’s performance, principally driven by the industry loss of mackerel certification combined with the reduction in the purchase of some MSC volumes for other species. We remain committed to sustainably sourcing all our wild fish and through our memberships of the North Atlantic Pelagics Advocacy group (NAPA) we aim to help recover mackerel’s MSC certification and thus increase the percentage of wild-caught seafood certified to MSC to back over 70% in 21/22.

How can I find out where my fish comes from?  
Please see our supply chain map of sourced fish https://oceandisclosureproject.org/companies/tesco

Why did Tesco halt the sourcing of Indian Ocean tuna?
We took the decision to withdraw from sourcing Indian Ocean Tuna, after our efforts to improve fishing practices of overfishing in specific area resulted in no further progress toward an agreed plan. We continue to engage and advocate through the Global Tuna Alliance (GTA) and independently and will review our position if progress is made.

Sustainable Agriculture

What is Tesco doing to promote sustainable agriculture practices?
We work with key agricultural suppliers and sustainable farming groups to accelerate uptake of sustainable practices. In partnership with WWF we are trialling on-farm innovations and advocating for policy improvements to support sustainable produce.

What is the Tesco Sustainable Farming Groups?
These are groups of suppliers covering materials such as potatoes, milk, salmon, lamb and chicken/eggs, which support us to make further progress on issues such as greenhouse gas emissions reduction, soil health, biodiversity, water management and sustainable feed.

What environmental certification schemes do you support?
We adopt several certifications to ensure our food and products are sourced using industry recognised, sustainable standards. These include Rainforest Alliance, Forest Stewardship Council, Fairtrade etc. Further information is available at https://www.tescoplc.com/sustainability/publications/certifications/

What is the sustainable shopping basket and what products are included?
In 2018, we launched a four-year partnership with WWF, aimed at making it easier for customers to eat more sustainably, restore nature in food production and eliminate waste. In 2019, we jointly launched the Sustainable Basket Metric, a pioneering industry measurement for monitoring progress against our ambition of halving the environmental impact of the average UK shopping basket.

The Sustainable Basket Metric measures seven critical environmental issues in the food system – climate change, deforestation, sustainable diets, sustainable agriculture, marine sustainability, food waste and packaging waste. Further information is available on the sustainable shopping basket  

F&F Clothing

What commitments does F&F (Tesco’s clothing brand) have to reduce its environmental impact?
F&F are signatories to a number of crucial initiatives including Changing Market Foundation and a signatory brand contributor of the Zero Discharge of Hazardous Chemicals (ZDHC) Foundation to reduce and mitigate the environmental impact from our clothing.

In 2017 we pledged support to the Greenpeace DETOX campaign, with specific timelines for phasing out harmful chemical groups. We produce an annual DETOX report which updates on which suppliers we use and their performance in phasing out the use of hazardous chemicals. The plan also includes responsible consumption via closed-loop operations across global supply chain and product lifecycles.

We’ve committed to reducing our carbon impacts by 50% and water impacts by 30% as well as working together with other signatories to introduce a more circular approach to minimise waste.

Packaging

What are you doing to reduce plastic waste?
We address the impact of plastic packaging through our 4Rs strategy: to Remove it where we can, Reduce it where we can't, Reuse more and Recycle what's left. Our 4Rs strategy aims to ensure that plastic never finds its way to landfill or into the environment. If packaging can’t be recycled, it will have no place in our business. More information on our packaging achievements can be found in our factsheet [add hyperlink]

What percentage of your products are recyclable?
In the UK, over 84% of the packaging used for our Own Brand products is recyclable. Our preferred materials list, first published in 2018, outlines packaging materials that are easily recycled and that we require our Own Brand suppliers to use. Examples include PET plastics, PP plastics for non-food applications and glass. The list also identifies materials and pack formats that are not easily recycled and most harmful to the environment, such as PVC and polystyrene – the ‘red list’, that we ask our suppliers not to use.

Can I recycle my plastic bags and other plastic materials at Tesco stores?
Yes! Customers can recycle all carrier bags at our large stores and can also hand back plastic carrier bags to online delivery drivers to be recycled.

Soft plastics are the flexible types of plastic packaging found in salad bags, microwavable pouches, bread bags, biscuits, and cake wrappers. They play an important role in keeping food fresh for longer and reducing the amount of food we throw away. But soft plastic packaging is not commonly collected by local council kerbside recycling schemes and often ends up in landfill. We want to help our customers recycle this type of packaging and have introduced soft plastic recycling points in many of our larger UK stores, with plans to roll out to all large stores nationwide.

Why is your fresh produce often pre-packed?
We pre-pack a selection of our fresh produce for a number of reasons, including helping to preserve the produce and help reduce food waste. It also provides a method for containing product that is pre-weighed and sold by pack weight, which our customers value. In 2020, we removed small plastic bags used to pack loose fruit and vegetables and replaced with recyclable paper bags.

Can I bring in my plastic container to take home food bought at the deli counters?
Customers are able to bring their own plastic reusable containers to our fresh meat, fish and cheese counters. Our counter colleagues will weigh products, wrap them in recyclable paper and place them inside the customer’s container with the price label affixed to the paper.

Why do you not use compostable packaging?
There is very limited collection in the UK for compostable packaging and compostable packaging can cause problems if it enters other recycling systems. If compostable packaging is sent to landfill, it will compost without oxygen and produce methane, one of the most dangerous greenhouse gases.

How can I tell if my packaging can be recycled at home?
It is very likely that any product with a message on pack that says ‘recycle’ can be recycled at home through your local authorities kerbside recycling scheme. However, local authorities have different capabilities for recycling so it’s important you check what they accept. Information can be found at www.recyclenow.com/local-recycling

What is ‘Loop’ and how can I take part?
We have teamed up with Loop, a company owned by Terracycle, to launch an online shopping service that delivers products only in reusable packaging. Customers across Britain can order a range of products including sauces, yoghurts, soaps, cereals, moisturisers, chocolate and washing detergents in durable and fully reusable packaging. Each piece of packaging will be used many times so the service can help customers cut down on plastic and other single-use materials. Loop professionally cleans all the packaging returned by customers for manufacturers to then refill. These products are then delivered to customers’ homes – in a continuous loop, hence the name.

Do you use recycled plastic in your packaging?
Yes. We encourage our packaging suppliers to use recycled content where possible as set out within our packaging principles.

Food waste

Why does food waste occur at Tesco?
We’re working hard to reduce food waste, but there are a few key reasons why food waste can still occur:

  • It can be difficult to match forecasting and ordering with demand from customers. This means sometimes products exceed their 'Best before' or 'Use by' date and can no longer be sold or sent to alternatives, such as donation to food charities.
  • Products cannot be sold as intended if they become damaged by customers or colleagues, whether on the shop floor, at the distribution centre or in storage.
  • Exceptional events such as fridge breakdowns or floods can damage products, so they cannot be sold as intended.

How is Tesco reducing food waste?
The food waste hierarchy forms the basis of our approach to reduce food waste:

Our top priority is prevention, where we aim to reduce the volume of unsold food in our distribution centres and in our stores. For example, we are working to better match forecasting and ordering with customer demand, and where we have food that is close to its expiry date we are optimising the process of reducing-to-clear.

Where we do have unsold food, we offer it to charities and community groups. In the UK we work with organisations such as Olio and FareShare to donate unsold food from our stores. Food that isn’t taken by charities is offered to colleagues free of charge. Where possible, food that cannot be donated is sent to feed animals to avoid it from going to waste.

Why is food that’s safe for human consumption going to animals?
We offer unsold food from our distribution centres and stores to charities and community groups, but not everything is taken. If food is left over, it is sent to feed animals to avoid it from going to waste.

What is Tesco doing to encourage suppliers to cut food waste?
We believe we have a shared responsibility to reduce waste from farm to fork. A major part of our work to reduce food waste has been in the way we source food, working in partnership with our suppliers to find solutions to avoid food becoming waste. As a proud member of Champions 12.3, a coalition of leaders across government, business and civil society accelerating progress toward achieving Target 12.3 of the UN Sustainable Development Goals, we also encourage our suppliers to publish food waste data, knowing what gets measured gets managed.

Key highlights of our work with suppliers can be found on our food waste factsheet 

What can customers do to reduce food waste in the home?
There are several ways customers can reduce food waste in their homes including planning their meals and checking what they have in already before their shop, getting portion sizes right, storing food correctly, using leftovers for future meals and stocking their freezer with everything that can’t be eaten in a few days.

In Summer 2020, we partnered with environmental charity Hubbub to deliver the No Time for Waste Challenge. Together, we developed an easy to follow, five-step guide on how to tackle food waste at home, which can be viewed here: www.tescofoodwastechallenge.co.uk

Animal welfare

What is Tesco doing to ensure animal welfare standards are met and maintained throughout its supply chain?
We are committed to ensuring that animals are treated humanely and strive for continuous improvement in welfare standards. The Tesco Welfare Approved (TWA) livestock requirements set out species-specific standards that all our farms must comply with. In addition, all of our farms must comply with a recognised, independent farm assurance standard, such as Red Tractor. To ensure we have full visibility of animal welfare in our supply chain, suppliers are required to report Welfare Outcome Measures on a monthly basis, and we work collaboratively to resolve any physical or behavioural issues that are identified.

Does Tesco require suppliers to have CCTV to monitor animal welfare?
Tesco is committed to the implementation of CCTV coverage of livestock handling, stun and slaughter throughout our global supply chain. Regular, documented review is a core component of the CCTV policy and review of historic images is used in our independent welfare audits.

Does Tesco apply the same animal welfare standards across all species?
Our Tesco Welfare Approved (TWA) requirements are species-specific. In all cases, they cover all aspects of animal rearing including health, welfare, feed, production systems, environment, stocking, transport and slaughter, encompassing the Five Freedoms proposed by the Farm Animal Welfare Committee. 100% of our farms must comply with a recognised farm assurance standard, such as Red Tractor, in addition to satisfying our TWA requirements which cover further improvements in animal welfare.

What’s Tesco’s policy on antibiotic use?
We recognise the importance of antibiotics in both human and animal medicine and the threat from improper use in livestock supply chains. We encourage our producers to optimise welfare, health, hygiene, husbandry and biosecurity of animals and avoid the need to use antibiotic treatment unless the welfare of an animal is compromised. Tesco is part of the Food Industry Initiative on Antimicrobials.

Does Tesco test on animals?
We do not commission or carry out testing on animals for pharmaceutical, cosmetic or household products. Where animal testing is required by law for food safety purposes, we require that these are carried out in line with applicable regulation.

Key highlights of our work with suppliers can be found on our animal welfare factsheet

Healthy, sustainable diets

How does Tesco define ‘healthy’?
Tesco tracks the healthiness of its products and ranges using the Tesco Health Score, which is a measure based on the UK Government’s nutrient profiling model. The nutrient profiling model reviews a product’s fat, salt and sugar content as well as the fibre, fruit and vegetable content.

Tesco’s Health Score exactly mirrors the criteria of the nutrient profiling model, with one exception in relation to fruit, vegetables and nuts. The Tesco model is stricter as it only counts the health benefits of fruit, vegetables or nuts that are sold as whole products, not within 'composite’ products (e.g. a whole pepper would be scored, but pepper slices on a pizza wouldn't be). In contrast, the nutrient profiling model gives a beneficial score for fruit, vegetables and nuts within other products.

Can healthy diets be sustainable?
A healthier diet that contains more plant-based foods can also be good for the health of our planet. As part of our commitment to halve the environmental impact of the average UK shopping basket we are increasing the amount of plant-based products we sell and tracking the amount of plant-based protein we sell.

Does Tesco promote unhealthy food to children?
Tesco does not market foods high in salt, fat and sugar directly to children and we follow all UK advertising codes.  

How is Tesco making its products healthier?
We want to make Tesco the easiest place to shop for affordable, healthy, sustainable food. Since 2018 Tesco has removed more than 50 billion calories from its products, focusing on some of the categories which contribute the most calories to families’ shopping baskets, such as ready meals, biscuits, pies and cakes. We recently launched a set of health-related targets to help our customers make healthier choices. These include:

  • Increasing sales of healthy products in the UK & ROI, as a proportion of total sales, to 65% by 2025.
  • Investing in more plant-based ranges and increasing sales of plant-based meat alternatives by 300% by 2025.
  • Making products healthier through reformulation. This includes plans to increase the percentage of ready meals that contain at least one of the recommended five a day to 66% by 2025.

 

Community

Can Tesco support with a raffle prize or ad hoc donation?
We’d recommend that you contact your local store directly to see how they can assist. Every store has a Community Donation Card which allows them to make small donations, like raffle prizes and refreshments, to local community events. These donations are all made at the discretion of the store manager and aim to help as many local charities as possible.  Please ask to speak with the Community or Charity Champion in your local Tesco to see if you can benefit, although please be aware that our stores only have a limited budget.

Can Tesco sponsor my fundraising event or challenge?
We are unable to provide sponsorship of events and individuals as this falls outside our company policy.  

Can I organise a bag packing day in store to raise funds for my local group/charity?
Bag packing is on hold due to COVID-19 restrictions. Further information will be available once new guidelines are released.

Can I hold a collection day in store to raise funds for charity?
Charity collection days are on hold due to COVID-19 restrictions. Further information will be available once new guidelines are released.

Food redistribution

As a Tesco.com customer, is it possible to donate to food banks online whilst ordering my shopping?
If you want to donate to our charity partners Fareshare and The Trussell Trust, you can donate your Clubcard vouchers here: https://secure.tesco.com/clubcard/donate-to-charity

How can my local charity get food donations from Tesco?
If you know of any local groups who could benefit from collecting unsold food from Tesco, they can register their interest here: https://fareshare.org.uk/getting-food

Can I get food from Tesco from food sharing apps?
Yes, we have partnered with the food sharing app Olio, who redistribute unsold food to the local community. If you want to register as a Food Waste Hero please visit https://olioex.com/

Can I donate to foodbanks at my local Tesco, and will Tesco top up any donation?
All our large stores have a permanent collection point for one of our charity partners FareShare or the Trussell Trust where customers can donate long-life items. In addition, this year we will be holding an additional Summer Food Collection in our large and convenience stores for customers to donate food items.

We top up donations by 20% in cash up to an agreed amount based on an estimated value of donations by both organisations.

Does Tesco profit from the Food Collection?
No we don't. By topping up all customer donations by 20 per cent in cash, we ensure that we don't profit from any food bought by customers in our stores and that we donate it to one of our two partner charities. We also encourage thousands of colleagues to take part in collecting and sorting the food, and we deliver all the food collected for FareShare to their 20 regional depots. Furthermore, we pay for all of the marketing materials used to promote the Food Collection.

How do you calculate the 20% top-up?
The 20% top up is a monetary donation based on the weight of the food collected at a cost of £1.75 per kilogram.

Community Grants

What are Tesco Community Grants?
Tesco Community Grants, formerly known as Bags of Help, is our exciting local community grant scheme. Supported by Groundwork, Tesco Community Grants funds thousands of local projects across the UK, with our customers able to choose which project receives the most funding by voting in store every time they shop. COVID-19 has temporarily paused voting in store.

How do community groups apply?
Groups can apply online through our website www.Tesco.com/CommunityGrants. There is also a dedicated helpline that groups can call during office hours: 0121 237 5780.

How do the community grants differ across UK, Ireland and Central Europe?
Please check our local websites in Czech Republic , Hungary, Slovakia, Ireland and UK for the very latest information on timings and how to apply.

Charity partnerships

How does Tesco select its charity partners?
Each year we work with many charity partners, helping to raise money and awareness for causes that make a real difference to our colleagues, customers and local communities.

How can I support Tesco’s health charity partners, Cancer Research UK, Diabetes UK and British Heart Foundation?
Fundraising for the partnership is simple. All you need to do is set up an online giving page at justgiving.com/tescohealthpartnership

We also run fundraising events in store throughout the year, so do look out for these and how you can get involved. Our next one coming up is in September 2021.

You can find out more information on how you can raise awareness for our charity partners by visiting their websites: Cancer Research UK,  British Heart Foundation and Diabetes UK