Ensuring health and safety in the workplace

Last Updated: 26/03/2020

No-one should be hurt working or shopping at Tesco

Looking after the health and safety of our customers and colleagues is a responsibility we all share at Tesco. Our priority is to run every one of our businesses with the utmost concern for the safety of the people and communities we serve, and those who work for or with us.

Whilst we face different legal obligations on safety in the various locations in which we operate, we don’t just settle for that. With thousands of people interacting with our business every day, our Safety Standards must be the very best.

For our colleagues and customers, they rightfully expect nothing less than a safe place to work and to shop. Developing and maintaining a culture where safety is inherent in everything we do. Through consideration of the safety of our customers and people in all business decisions, we aim to continue to make Tesco the safest place to shop and work in retail.

Our approach

Advice and support in occupational safety and health, as well as fire safety engineering is provided by specialists both within our Group People Safety Department.  Business policies and procedures that affect people safety risk are managed by safety professionals within this team, who have post graduate qualifications in safety as well as being Members of the Institute of the Institute of Occupational Safety and Health (IOSH). To ensure the implementation of Policy, there is a network of safety specialists supporting each area of our business at a local level.

Accountability for health and safety risk management sits at the top of the business and is led by our Chief Executive Officer. We have a robust governance structure with oversight in each business unit managed through a Safety Committee chaired in each case by a senior director with delegated responsibility for safety. Our Executive Committee and Board receive a detailed update on our performance every year as well as through the Group Risk and Compliance Committee.

Our system for identifying and escalating safety beaches and accidents is group wide and all serious incidents are escalated immediately to our CEO and to members of the Risk and Compliance Committee. As well as the important visibility of avoidable incidents this is the mechanism by which we search for the root cause and put in place steps to prevent recurrence.

All of our largest distribution centre operations in the UK and Thailand are certified by BSI to the international safety standard OHSAS 45001. In the UK we are part of the UK Government Primary Authority scheme for every part of our retail and distribution operation and together with Luton Borough Council who are our partner authority we strive to continually improve safety compliance.

Our performance

All work related injuries to Retail & Distribution 

2016/17

2017/18

2018/19

2019/20

Tesco UK, ROI, Jack's & One Stop: 

47835

47247

45603

41159

Central Europe: 

3395

2897

2656

1807

Malaysia: 

248

193

292

154

Thailand:

481

380

290

134

Total Group

51959

50717

48841

43254

 

Lost time work related injuries to Retail & Distribution colleagues

2016/17

2017/18

2018/19

2019/20

Tesco UK, ROI, Jack's & One Stop: 

4970

5140

5105

4493

Central Europe: 

2059

1244

1173

798

Malaysia: 

31

63

79

64

Thailand:

34

74

50

38

Total Group

7094

6521

6407

5393