Talking Shop

Alan Wragg

Alan Wragg
Category Technical Director for Tesco

Alison Horner

Alison Horner
Chief People Officer

Amanda Sankey

Amanda Sankey
Product Development Manager

Andrew Boyle

Andrew Boyle
Development Project Manager

Andrew Yaxley

Andrew Yaxley
CEO Ireland

Angela Porter

Angela Porter
Head of Brand Advertising

Anuradha Chandra

Anuradha Chandra
Programme Specialist, UNICEF UK

Barbara Young

Barbara Young
Chief Executive, Diabetes UK

Beatrice Forrester

Beatrice Forrester
Trainee Buyer

Benny Higgins

Benny Higgins
CEO Tesco Bank and Group Strategy Director

Carmel McConnell

Carmel McConnell
Magic Breakfast Founder

Chris Monticolombi and Taiwo Omisore

Chris Monticolombi and Taiwo Omisore
Members of our Young People’s Panel

Dan Jago

Dan Jago
Group Wine Director

Georg Fischer

Georg Fischer
CEO Tesco Malaysia

Hannah Cornick

Hannah Cornick
Head of Opportunities for Young People

Helen Dwyer

Helen Dwyer
Buying Manager

James Stephen

James Stephen
Aberdeenshire TSDG dairy farmer and Committee Chairman

Jill Easterbrook

Jill Easterbrook
Group Business Transformation Director

John Christie

John Christie
CEO Tesco Lotus

Judith Nelson

Judith Nelson
UK Personnel Director

Karen Tonks

Karen Tonks
Tesco Company Nutritionist

Kelcey Hwang

Kelcey Hwang
Team Leader - Corporate Social Responsibility Team of Tesco Homeplus

Kevin Doherty OBE

Kevin Doherty OBE
Project Director Group Processes

Laura Carter

Laura Carter
Service Manager, Manchester Metro

Laura Jewell

Laura Jewell
Product Development Manager

Linda Cregan

Linda Cregan
CEO, Children’s Food Trust

Lindsay Boswell

Lindsay Boswell
CEO FareShare

Luke Hickton

Luke Hickton
Innovation Team

Mark Little

Mark Little
Head of Food Waste Reduction

Martina Milburn CBE

Martina Milburn CBE
CEO of The Prince’s Trust

Michael Fallon

Michael Fallon
Defence Secretary

Mike Baess

Mike Baess
Tesco Food Writer

Mike McNamara

Mike McNamara
Chief Information Officer

Nick Clegg

Nick Clegg
Leader of the Liberal Democrats and Deputy Prime Minister

Paul Jones

Paul Jones
Head of Design

Paul Morris

Paul Morris
Customer Communications Director, UK Marketing

Paul Ritchie

Paul Ritchie
CEO Tesco China

Paul Wilkinson

Paul Wilkinson
Head of Technology Research at Tesco Labs

Pornpen Nartpiriyarat

Pornpen Nartpiriyarat
Head of Trading Law and Technical, Tesco Lotus

Rachel Bushby

Rachel Bushby
Early Careers Programme Manager

Raymond Blanc

Raymond Blanc
Chef

Rebecca Shelley

Rebecca Shelley
Group Communications Director

Robert Folly

Robert Folly
Store Manager

Robin Terrell

Robin Terrell
Chief Customer Officer

Sarah Mackie

Sarah Mackie
Head of Local Sourcing

Simon Belsham

Simon Belsham
Managing Director, Grocery Home Shopping, Dotcom

Simon Hay

Simon Hay
Chief Executive - dunnhumby

Tom Hind

Tom Hind
Group Agriculture Director

Tracey Clements

Tracey Clements
Community & Customer Experience Director

Trevor Masters

Trevor Masters
CEO International

16 January 2013

Trust

By Philip Clarke

Philip Clarke

Tesco is a food retailer, first and foremost: providing safe, nutritious food is the core of what we do.

We faced a critical issue when the Irish Food Safety Authority called us in on Tuesday afternoon to tell us that batches from three frozen beefburger lines had tested positive for horse meat.

I cannot repeat enough: this is not a safety issue. The food safety authorities in London and Dublin have confirmed that horse meat poses no health risk.

However as a food retailer, customers must have confidence in the products we offer. Trust is essential. As a customer, you need to know that the food you buy and consume is what it says it is.

Trust is hard won and easily lost. Our customers trust us that, if something goes wrong, Tesco will go above and beyond what is merely necessary to look after customers and will do the right thing, immediately and wholeheartedly.

We did not hesitate to withdraw the products identified as containing horsemeat. Nor did we hesitate withdrawing all the products made by the same producer – 26 frozen burger lines. We acted immediately and we told our customers about it through all the channels we could – in stores, on email, on social media, on television, in the news and, in tomorrow’s papers, with a full page advertisement.

It will never be comfortable telling as many people as we can that our products have fallen short, that we are investigating how that happened and will show them what we find. It is not comfortable, but it is absolutely necessary. We don't help anyone by hiding and hoping.

If some of our customers are angry, so are we. We expect our suppliers to deliver to a standard, and to meet basic food traceability rules. But our customers shop with Tesco, not our suppliers, so you won’t find us hiding behind suppliers. It’s our job to ensure they are meeting our high standards. The first step to rebuilding trust is honesty and transparency, and that is why we will continue to tell our customers everything we know and everything we are doing to stop anything like this happening again. 

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