Talking Shop

Talking shop

Alison Horner

Alison Horner
Group Personnel Director

Amanda Sankey

Amanda Sankey
Product Development Manager

Andrew Boyle

Andrew Boyle
Development Project Manager

Andrew Yaxley

Andrew Yaxley
Managing Director, London

Angela Porter

Angela Porter
Head of Brand Advertising

Barbara Young

Barbara Young
Chief Executive, Diabetes UK

Beatrice Forrester

Beatrice Forrester
Trainee Buyer

Benny Higgins

Benny Higgins
CEO Tesco Bank

Chris Bush

Chris Bush
Managing Director, UK

Dan Jago

Dan Jago
UK & Group Wine Director

David Wood

David Wood
UK Marketing Director

Derek Lawlor

Derek Lawlor
Category Director (Meat, Fish & Poultry)

Gerry Gray

Gerry Gray
UK Operations Director

Helen Dwyer

Helen Dwyer
Buying Manager

Jill Easterbrook

Jill Easterbrook
Managing Director - Developing Businesses

John Christie

John Christie
CEO Tesco Lotus

John Scouler

John Scouler
Food Commercial Director

Judith Nelson

Judith Nelson
UK Personnel Director

Ken Towle

Ken Towle
Managing Director of Central Europe and Turkey

Kevin Grace

Kevin Grace
Group Commercial Director

Laura Jewell

Laura Jewell
Product Development Manager

Lindsay Boswell

Lindsay Boswell
CEO FareShare

Luke Hickton

Luke Hickton
Innovation Team

Luke Vinogradov

Luke Vinogradov
Mobile Experience Director

Matt Atkinson

Matt Atkinson
Chief Marketing Officer

Michael Kissman

Michael Kissman
UK Communications Director

Mike Baess

Mike Baess
Tesco Food Writer

Mike McNamara

Mike McNamara
Chief Information Officer

Paul Jones

Paul Jones
Head of Design

Paul Morris

Paul Morris
Customer Communications Director, UK Marketing

Paul Ritchie

Paul Ritchie
CEO Tesco China

Paul Wilkinson

Paul Wilkinson
Innovation Ambassador

Philip Clarke

Philip Clarke
Group Chief Executive

Pornpen Nartpiriyarat

Pornpen Nartpiriyarat
Head of Trading Law and Technical, Tesco Lotus

Rebecca Shelley

Rebecca Shelley
Group Corporate Affairs Director

Robert Folly

Robert Folly
Store Manager

Robin Terrell

Robin Terrell
Group Multi-Channel Director

Sarah Mackie

Sarah Mackie
Head of Local Sourcing

Scott Deutrom

Scott Deutrom
Managing Director, Clubcard TV

Simon Belsham

Simon Belsham
Managing Director, Grocery Home Shopping, Dotcom

Simon Hay

Simon Hay
Chief Executive - dunnhumby

Steve Strachota

Steve Strachota
Director of Distribution for the UK & ROI

Tom Hind

Tom Hind
Group Agriculture Director

Tracey Clements

Tracey Clements
UK & Ireland Support Office Director

Trevor Masters

Trevor Masters
CEO Asia

Paul Wilkinson

Innovation at Tesco

6 February 2013 By Paul Wilkinson

If you’d told me while I was at University that I was going to end up working for a supermarket and loving it as much as I do, I wouldn’t have believed you. It's not an obvious route from studying nanotechnology then a PhD in electronics, but I've been described as having “the best job in the company” and I'd have to agree.

I lead a small IT Research team (part of the larger Research & Development Team). We spend a lot of time applying new technology in-store so that we can improve the shopping experience for customers or make lives easier for colleagues around the business. A recent example was the introduction of mobile apps in-store, which enables our colleagues to use their phone cameras to scan products and find out further information, such as stock levels, which means they can be even more helpful to customers.

The journey from laboratory to store can sometimes take a couple of years, as several teams of experts collaborate with people across the business to make sure the finished product is useful and relevant to customers.  It’s incredible to see the technology we’ve worked on go into our stores, such as our ‘Virtual Changing Rooms,’ which allows customers to try on clothing virtually, in front of the mirror. The screen superimposes an item over them and tracks their movement, so it really looks like they are wearing it. Children love it!

The opportunity to create new experiences and technology for millions of our customers means that my role changes constantly.  One minute I'll be working out how technology can help us provide customers with more information and extend our product range in-store, the next I'll be helping our teams in Hungary install electronic shelf edge labels.

Good communication and teamwork are essential if we want to devise creative solutions. It’s important to gather ideas from people around the business, share our research with them and, most importantly, listen to our customers. My proudest moment at Tesco so far came at one of our regular events, when my team won the Tesco Hackathon . The new app we created, Tesco Discover , was then built and made available for customers to download.

I think there’s been a shift in the way people think about innovation. At Tesco, we’re really open to new ideas and more creative than ever, but that’s been driven by changing customer habits and the fact that people are much more comfortable with technology – it’s just a natural part of everyone’s daily lives. In my team, I find that exciting because it gives us much more scope.

At the moment, we’re doing a lot of work on integrating different platforms to ensure our customers have a multi-channel experience – people are so used to jumping between their  mobile, tablet and computer (in store or at home) that they don’t really differentiate between channels anymore. Personalisation is another big trend and one that gives us the opportunity to have a much more personal relationship with our customers – which is really what it’s all about.

Watch this space for more updates on some of the exciting things going on at Tesco, including our second Tesco Hackathon and the launch of more new mobile apps for colleagues.

Meet our team

Simon Hay
Luke Hickton
Ken Towle
Chris Bush

Tweets

Hello