Talking Shop

Talking shop

Alison Horner

Alison Horner
Group Personnel Director

Amanda Sankey

Amanda Sankey
Product Development Manager

Andrew Boyle

Andrew Boyle
Development Project Manager

Andrew Yaxley

Andrew Yaxley
Managing Director, London

Angela Porter

Angela Porter
Head of Brand Advertising

Barbara Young

Barbara Young
Chief Executive, Diabetes UK

Beatrice Forrester

Beatrice Forrester
Trainee Buyer

Benny Higgins

Benny Higgins
CEO Tesco Bank

Chris Bush

Chris Bush
Managing Director, UK

Dan Jago

Dan Jago
UK & Group Wine Director

David Wood

David Wood
UK Marketing Director

Derek Lawlor

Derek Lawlor
Category Director (Meat, Fish & Poultry)

Gerry Gray

Gerry Gray
UK Operations Director

Helen Dwyer

Helen Dwyer
Buying Manager

Jill Easterbrook

Jill Easterbrook
Managing Director - Developing Businesses

John Christie

John Christie
CEO Tesco Lotus

John Scouler

John Scouler
Food Commercial Director

Judith Nelson

Judith Nelson
UK Personnel Director

Ken Towle

Ken Towle
Managing Director of Central Europe and Turkey

Kevin Grace

Kevin Grace
Group Commercial Director

Laura Jewell

Laura Jewell
Product Development Manager

Lindsay Boswell

Lindsay Boswell
CEO FareShare

Luke Hickton

Luke Hickton
Innovation Team

Luke Vinogradov

Luke Vinogradov
Mobile Experience Director

Matt Atkinson

Matt Atkinson
Chief Marketing Officer

Michael Kissman

Michael Kissman
UK Communications Director

Mike Baess

Mike Baess
Tesco Food Writer

Mike McNamara

Mike McNamara
Chief Information Officer

Paul Jones

Paul Jones
Head of Design

Paul Morris

Paul Morris
Customer Communications Director, UK Marketing

Paul Ritchie

Paul Ritchie
CEO Tesco China

Paul Wilkinson

Paul Wilkinson
Innovation Ambassador

Philip Clarke

Philip Clarke
Group Chief Executive

Pornpen Nartpiriyarat

Pornpen Nartpiriyarat
Head of Trading Law and Technical, Tesco Lotus

Rebecca Shelley

Rebecca Shelley
Group Corporate Affairs Director

Robert Folly

Robert Folly
Store Manager

Robin Terrell

Robin Terrell
Group Multi-Channel Director

Sarah Mackie

Sarah Mackie
Head of Local Sourcing

Scott Deutrom

Scott Deutrom
Managing Director, Clubcard TV

Simon Belsham

Simon Belsham
Managing Director, Grocery Home Shopping, Dotcom

Simon Hay

Simon Hay
Chief Executive - dunnhumby

Steve Strachota

Steve Strachota
Director of Distribution for the UK & ROI

Tom Hind

Tom Hind
Group Agriculture Director

Tracey Clements

Tracey Clements
UK & Ireland Support Office Director

Trevor Masters

Trevor Masters
CEO Asia

Philip Clarke

Our responsibility and our promise

15 February 2013 By Philip Clarke

Screen shot from Our responsibility and our promise video

A message to our customers from Philip Clarke, Chief Executive, Tesco. 

Nothing is more important to Tesco than the trust our customers place in us. And that trust depends on the quality of the products we sell.

Since we became aware that a small number of Tesco processed meat products have been contaminated with horsemeat, we have been working flat out to get to the bottom of the issue. While tests continue, today I want to make a clear promise to customers and to tell you about the rigorous processes we have put in place to prevent this situation happening again.

Here’s my promise: we will set a new benchmark for the testing of products, to give you confidence that if it isn’t on the label, it isn’t in the product. And that will be backed up by an industry-leading commitment to enable you to find out much more about what’s in the food we sell and how it’s produced.

Let me tell you some of the things we are doing immediately:

  • I have asked my team to review our approach to the supply chain, to ensure we have visibility and transparency, and to come back with a plan to build a world class traceability and DNA testing system
  • We are building a new website, which will enable our customers to see the progress we are making with our testing programme, and which products have been tested so you can be sure of where we are in the process
  • We pledge that over the weeks and months ahead, we will open up our supply chain, and give you more information than any retailer has before to enable you to make informed choices about the food you buy for your family.

And I am determined that no customer will lose out as a result of the testing process we are going through, so from Saturday 16 February if a product is tested and then withdrawn from sale, we will provide you with a better alternative for the same cost. You can find more details at your local store.

This is just the beginning: I am clear that, as the UK’s leading food retailer,  it is Tesco’s responsibility to lead on this issue. Our priority right now is to complete our testing programme as quickly and thoroughly as possible, because people need to have confidence in all Tesco products. In addition, we are looking in great detail at every aspect of how products are sold in Tesco and at how our relationships with our suppliers become more transparent and collaborative.

Where changes are needed, we’ll make sure they are made. And let me be clear that this doesn’t mean more expensive food – it just means doing things the right way, and accepting nothing less than the highest possible standards in the supply chain.

My absolute focus is on giving our customers complete confidence that every single product on sale in Tesco is of the highest quality and contains exactly what it says on the pack. It’s what you expect of us, and it’s what we demand of ourselves.

Philip Clarke

Chief Executive

If you have any questions, visit www.tesco.com or call our customer helpline on 0800 505 555 

Meet our team

Simon Hay
Luke Hickton
Ken Towle
Chris Bush

Tweets

Hello