10 March 14 By Lesley Dunn
Behind every little thing we do to improve our customers’ Tesco experience there’s a team of IT experts working away. I’m not just talking about new shopping apps, or the launch of Tesco’s hudl tablet. I’m talking about how we make sure we’ve got the right stock on our shelves, the same prices on our labels as at the till, and the facility to ‘Scan as you Shop’ so you don’t have to queue.
Every gift we give this Christmas will have been specially chosen, sourced and delivered to make sure that it’s there to unwrap on Christmas morning. It’s a huge job to move millions of products and make sure that they are in store or ready to be delivered to our customers’ homes, it means doing billions of sums to work out who wants what and where. Luckily, we have computers to help us!
Last week Philip, myself and a number of our senior colleagues were joined for the day by students from local schools to see how we run our business. It was part of Children’s Commissioner’s Takeover Day, an initiative that encourages organisations to open their doors to young people, so they can see how decisions are made and share their views on how we work.
In my role I look after our businesses in Central Europe and as you’d expect each country has a distinct culture and identity. We reflect this in the way that we run each business – from the look and feel of the store and the services we offer, to the products we sell. Christmas is a great example of this diversity and in our stores in the run up to Christmas they reflect the customs and traditions in each country and the different ways that families come together to celebrate.
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Good news for motorists - from this afternoon, we’ll be cutting petrol & diesel prices by 1p per litre at all of our petrol stations
Farm to Fork trail guide Lesley blogs about her experiences so far: https://t.co/AAThQxFyQo