Christmas is my favourite time of year. With just over 6 weeks to go, I am getting very excited and we know many of our customers are already planning theirs too. A huge amount of work goes on behind the scenes here to make sure it is just right for them, starting in some cases more than a year before products even go into store. Everything we do is geared to give our customers the best festive food, drink, decorations and gifts.
I thought I'd give you an update on how things are going with our latest innovation for customers, called Price Promise. Since launching as a coupon at the till on Monday, colleagues working in our stores have been telling us how much customers like it, and how pleased they are that we’re helping our customers in this way. We’re proud to be the first UK supermarket to offer customers an automatic price comparison coupon at the till covering both branded and own brand goods.
As the Chief Executive of Tesco Bank, creating the right culture in the bank has been my priority since we assumed full control of the business four years ago. Ultimately it is the culture of a business that transcends all other influences on how its customers are treated.
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