Being a great employer

Colleague at checkout

Why it matters

Our colleagues serve our customers and distribute our products every day. It really matters that we give them the greatest possible support to do their work and develop as individuals. We want all our colleagues to be proud of what they achieve and feel supported to put customers first in everything they do.

Our approach

Over the last year our business has gone through a significant restructuring and, wherever possible, we have tried to make sure that colleagues are the first to know about any changes which will affect them. This commitment to be open and transparent will continue once the transformation process is complete.

In addition, we have worked hard to do everything we can to support colleagues and offer expert advice as they face changes to their roles and the organisation. In those cases where we have had to unfortunately close stores, we have tried where possible to find another position for them in an alternative store.

Despite the challenges, we have continued to expand our training programmes to help colleagues understand our compliance policies, grow their knowledge and develop their skills. An example of this is our training programme around the new Code of Business Conduct, which was rolled out to all colleagues at the beginning of 2015.

Our performance

Percentage of managers, directors and business leaders that have worked their way up within the business

2016/17 58%
2015/16 57%
2014/15 77%
2013/14 77%

Percentage of Group colleagues who are female (Board, directors, directors and managers, everyone)

  2016/17 2015/16
Board of Directors: 27% 27%
Senior managers – Directors 25% 24%
Senior managers – Directors and managers 36% 32%
All employees 57% 57%


UK colleague turnover

2016/17 17.1%
2015/16 17%
2014/15 13.6%

Health and safety

Frequency rates for customer injuries (per million transactions at the checkout)
UK & ROI 21.6
Central Europe 1.4
Malaysia 1.3
Thailand 0.5

Frequency rates for work related injuries to retail colleagues (per 10,000 head count)

Lost time more than 1 day

No lost time or less than 1 day
UK & ROI 37.3 171.5
Central Europe 51.5 50.4
Malaysia 16.6 3.9
Thailand 9.8 8.1
Frequency rates for work related injuries to distribution colleagues (per 10,000 head count) Lost time more than 1 day No lost time or less than 1 day
UK & ROI 50.7 188.7
Central Europe 93.2 132.6
Malaysia - 6.5
Thailand 6.1 61.7